Parivar Mitra Annual Membership Terms
These terms explain how annual membership benefits work alongside Pay Per Service.
1. Membership validity
Membership is valid for the period shown in the customer dashboard. Annual plans are billed annually unless a written exception is approved.
2. Included visits
Included visits are limited to the quantity shown for the active plan. A visit may only be used for an eligible request and cannot create a negative balance. Availability, location, duration and scope still require confirmation.
3. Unused benefits and credits
Unused visits and Mitra Credits expire according to the plan and configured expiry policy unless Parivar Mitra explicitly extends them. They are not cash and cannot be transferred without written approval.
4. Service Wallet
Wallet balance can be used only for eligible Parivar Mitra service invoices. Wallet validity is shown in the dashboard. Every addition, use, refund or adjustment is logged with a transaction record.
5. Cancellation and refunds
Cancellation and refund eligibility depends on the applicable policy, usage already consumed, payment method and any third-party costs already incurred. No automatic refund is promised unless stated in the applicable policy.
6. Service availability
Membership provides access to defined coordination benefits but does not guarantee that every requested task can be accepted at every time or location. Requests remain subject to scope, staff/partner availability, customer approvals and applicable law.
7. Third-party costs
Hospital fees, medicines, diagnostic fees, government charges, repair parts, professional fees, transportation and similar third-party expenses are separate unless specifically listed as included.
8. Medical and emergency limitation
Parivar Mitra provides coordination and assistance services and is not a replacement for ambulance, hospital, medical, nursing or emergency healthcare providers.
9. Customer responsibility
The customer must provide accurate information, required authorizations, lawful instructions and timely approvals. Membership does not create legal, medical, banking or financial authority on behalf of the customer.
10. Renewal
Renewal reminders may be sent before expiry. Renewal is not automatic unless the customer has explicitly enabled and authorized an available auto-renewal method.